If a player attempts to access a game using an invalidated session, (for example, due to inactivity or system restart) an error message is displayed in the game. The player can then log on again and resume game play. The game state is always stored so the player can resume game play exactly where he or she left off.
In case of an HTTP error, network timeout or server error a “technical error” message will be displayed to the player and the game will stay in an “unavailable” state until the player reloads the game at a time when the game becomes available.
If a session times out, a “session timeout” message will be displayed to the player and the game will stay in an “unavailable” state until the player reloads the game.
In case of an “out of money” event, an “out of money” message will be displayed to the player and the game will stay in an “unavailable” state until the player reloads the game.
Further information on management of malfunctions is also described in section 3.2.1 of the Gaming Platform (Progetto Della Piattaforma Di Gioco) document. This document provides details on how a player is informed of balance return payments and the technical process.
Information regarding session timeouts and malfunctions is provided to the player via the game rules. Specifically, the player is informed that “In the event of malfunction of the gaming hardware/software, all affected game bets and payouts are rendered void and all affected bets refunded.”
Information to the Player
Players receive a response required message every hour of continuous play: They cannot continue playing unless they respond to the message which provides them with details about the amount bet and won so far during game play.
Players also have access to their game session history and game rules from within the game at all times.
A demo version of the game is available at http://www.netent.com/products/net-entertainment-touch/